Friday, 17 September 2010

PR in a digital world

I just found this video on the KetchumPleon website and found it really interesting. Those featured are discussing what social media means for the PR industry, and they raise some interesting issues:

These are the most poignant for me:

  • "Do a lot of stuff and see what works" - Many PR professionals are afraid of getting it wrong in social media and creating a reputational disaster. What they forget is that everyone starts in the same way, so they should probably get stuck in and make a few mistakes now so that they're not the last ones off the starting block.
  • "Content is KING" - This is really interesting, because PR professionals should already know this. Maybe some think that because the platform is different the rules have changed. It's still not about vanity, it's about engagement and mutual interests.
  • "Social media is always on" - And PR professionals are always working, in my experience. They might say that they do 9-5 hours, but more often than not their phones are ALWAYS on and they will ALWAYS answer, and they've always got their ears to the ground - they can't help it!
  • "There are a lot of institutional barriers between the PR industry and social media" - This is the problem. With large companies particularly, there are too many rules for online engagement. I understand the need for guidelines, but when there are too many rules, people often don't bother INCASE they get it wrong. And there goes that missed opportunity. Shame.

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